Terms of Service

These Terms govern access to and use of Jorora and the AI Freight Invoice Validator. By creating an account or using the Service, you agree to these Terms, the Privacy Policy, Cookie Policy, Refund Policy, and AI Disclaimer.

1. The Service

Jorora provides software assistance to help freight brokers and 3PLs compare carrier invoices against rate confirmations and supporting evidence. Outputs are decision aids, not automated payment instructions and not professional advice (legal, financial, logistics, customs, or otherwise). Jorora does not pay carriers and does not become a party to your QuickBooks or bank payment workflows.

2. Eligibility & accounts

You must be able to form a binding contract and use the Service for lawful business purposes. You are responsible for account credentials, organization membership, and all activity under your account.

3. Credits & plans

Free credits may be granted to evaluate the Service. Paid credit packs grant additional validations. 1 credit = 1 completed business decision (Approve / Needs Review / Reject). Technical failures that do not produce a business decision do not consume credits. Credits are consumable digital units, not cash, and are non-transferable except as required by law.

4. Your content & authorization

You represent that you have all rights and permissions to upload documents and process the personal or commercial data they contain. You must not upload unlawful content or attempt to probe, overload, or reverse engineer the Service beyond permitted use.

5. Acceptable use

Prohibited: abuse of free credits, automated scraping without permission, uploading malware, attempting to bypass billing, or using outputs to mislead third parties about verification you did not perform.

6. AI-assisted outputs — critical allocation of responsibility

Reports and extractions fields are generated with the assistance of artificial intelligence and deterministic rules. AI can err (including misreads of PDFs, missed charges, or incorrect classifications). You alone are responsible for reviewing, validating, and verifying every result before paying a carrier, disputing a charge, or taking any business action. Jorora is an assistance tool only.

7. Beta integrations (selected customers)

Optional features such as Gmail inbox sync and QuickBooks Online Bill export may be provided as Beta to selected customers. Beta access may be allowlisted, limited to sandbox or production companies you authorize, and changed or discontinued without advance notice where permitted by law. By connecting Google or Intuit you authorize Jorora to access data within the OAuth scopes you approve, solely to provide the feature (e.g. propose email invoice candidates; create or update Vendors/Bills you push). You remain responsible for data in those third-party systems and for reviewing any Bill before payment.

8. Payments

Paid packs are processed by Stripe, Polar, or a successor processor. Prices are shown at checkout. Taxes may apply. See the Refund Policy for refund rules and mandatory consumer rights.

9. Intellectual property

We retain rights in the Service, software, and branding. You retain rights in your uploaded documents. You grant us a limited license to process them to provide the Service.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant uninterrupted or error-free operation, or that results will catch every invoice error. Beta integrations are provided without additional warranty.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, JORORA AND ITS OPERATORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST MARGINS, CARRIER OVERPAYMENTS, OR BUSINESS INTERRUPTION, ARISING FROM USE OF THE SERVICE OR RELIANCE ON OUTPUTS. OUR AGGREGATE LIABILITY FOR CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR CREDITS IN THE THREE (3) MONTHS BEFORE THE CLAIM. Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the maximum permitted by law.

12. Indemnity

You will defend and indemnify us against claims arising from your documents, your misuse of the Service, or your failure to review outputs before acting.

13. Suspension & termination

We may suspend or terminate accounts for breach, abuse, legal risk, or non-payment. You may stop using the Service at any time. Provisions that should survive (including IP, disclaimers, liability limits, and indemnity) will survive.

14. Governing law

These Terms are governed by the laws of the Republic of Colombia, without regard to conflict-of-law rules, except where mandatory consumer protections of your country of residence apply and cannot be waived. Courts with jurisdiction in Colombia shall have competence, subject to mandatory consumer venue rules.

15. Changes

We may update these Terms. Continued use after the effective date constitutes acceptance, except where mandatory law requires affirmative consent.